The Latest Clueless CEO Scam?
CEOs at General Motors and Delta Airlines say: 'If we could just get our workers and retirees to make concessions (pay more or give up contracted benefits) on our healthcare costs, we could be more competitive.'
The whiners are saying that '"so and so" competitor only has $20 of healthcare costs in their cars and we have $125.' Oh woe are we with greedy workers and retirees.
GM is looking at its bottomline and over its shoulder and what does it see? Toyota getting ready to become Number One in North America and Internationally.
Is Toyota's success due to some mythical lower healthcare costs?
Toyota's formula for success is simple:
1. Our job is to get butts in seats - seats of Toyota products.
2. To get butts in seats, Toyota listens to what customers say they want and we give it to them. And their customers say that regardless of which particular product we want, we want a quality product at a reasonable cost.
3. To give their customers quality products at reasonable costs, they continuously focus on improving the quality (effectiveness and efficiency) of the processes used to design and produce their vehicles.
4. To give their customers quality products at reasonable costs, they continuously focus on improving the quality (effectiveness and efficiency) of their workers with training and involvement in improving the quality of their work.
Southwest Airlines uses a similar formula to succeed as an airline -- Some thing that Delta used to do but has forgotten how to do.
The most important part of the success formula?
Your job is to get butts into seats by offfering customers services and products of quality and good value.
Or are you too addicted to finding something other than your own cluelessness to blame your woes on?